Frequently Asked Questions

When can I check-in?  What time is check out?

Your room is available for check-in from 3pm, check-out time is before 11am.  If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us for special group prices.

Does the hotel accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors. We have a limited number of accessible rooms, please request at time of booking.

Does the hotel accept pets?

Only guide dogs are permitted in the Grand Central Hotel

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services.  For further information please visit our privacy policy page.

Do you have smoking rooms?

Public areas of the Grand Central Hotel including restaurant, bar and reception are non-smoking. We have a limited number of smoking bedrooms, please request at time of booking.

Does the hotel have internet access?

Wi-Fi internet access is available in public areas of the hotel.

Do your bathrooms have bath or shower?

All bathrooms are en suite with fantastic power showers